Hardware and device support is a crucial aspect of maintaining an efficient and productive technology environment within an organization.
WSC helps clients to transform their office workspace by helping them in –
- Site Study and floor layout analysis
- Design Proposal
- Hardware Procurement and installation service
- On-site resident engineers as managed services
Help Desk and Ticketing System
- Implementing a help desk system for users to report hardware issues.
- Using a ticketing system to track, prioritize, and resolve support requests efficiently.
User Support Services
- Technical Support: Offering technical assistance for hardware-related problems.
- Troubleshooting: Diagnosing and resolving hardware issues promptly.
- User Training: Providing training on proper use and care of hardware devices.
Hardware Inventory Management
- Keeping an up-to-date inventory of all hardware devices in the organization.
- Tracking warranties and service agreements for timely support and maintenance.
Remote Support
- Implementing remote support tools to address issues without the need for physical presence.
- Ensuring secure and efficient remote troubleshooting for devices.
Device Provisioning and Deployment
- Properly provisioning new hardware devices for users.
- Streamlining the deployment process to ensure quick and efficient setup.
Regular Maintenance
- Scheduling regular maintenance activities to prevent hardware failures.
- Updating firmware and drivers to ensure devices operate optimally.
Security Measures
- Implementing security protocols for devices to protect against unauthorized access.
- Regularly updating and patching devices to address security vulnerabilities.
BYOD (Bring Your Own Device) Support
- Developing policies and procedures for supporting personally owned devices.
- Ensuring compatibility and security standards for BYOD devices.
Hardware Lifecycle Management
- Managing the entire lifecycle of hardware from procurement to disposal.
- Planning for upgrades and replacements to maintain a modern and efficient infrastructure.
Vendor Relationship Management
Content coming soon.